Legal notice

In compliance with Section 43 of the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the statutory business details for this online store are provided below:

1. Business Information

Full Trading Name: Mandy O
Store Owner / Proprietor: Mandy Oelofse
Business Structure: Sole Proprietorship
Country of Operation: Republic of South Africa
Main Business Activity: Online retail, custom artisanal goods, and paper products.

2. Contact & Service Address

Customer Support Email: mandyoelofse22@outlook.com
Official Website: https://mandyo.shop
Physical Address / Address for Legal Service (Domicilium Citandi et Executandi):

377 7th Road, Bredell, Kempton Park, 1619, Gauteng, South Africa

3. Regulatory & Statutory Compliance

Consumer Rights (CPA): Transactions made through this store are subject to the South African Consumer Protection Act 68 of 2008. For details on your statutory rights, implied warranties, and returns, please review our [Return & Refund Policy].
E-Commerce & Distance Selling (ECTA): In terms of Section 44 of ECTA, consumers are entitled to a 7-day statutory cooling-off period on eligible non-customized goods purchased online. Please refer to our [Return & Refund Policy] for details.
Data Protection & Privacy (POPIA): Mandy O processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). Personal data collected through this store is processed solely to fulfill your orders and improve service delivery. For full details on how your information is stored, processed, or transferred via Shopify, please view our [Privacy Policy].
Information Officer: Mandy Oelofse (mandyoelofse22@outlook.com)

4. Dispute Resolution

If you have any complaints, queries, or disputes regarding products or services purchased from Mandy O, please contact us directly at mandyoelofse22@outlook.com so we can resolve the issue amicably.

If a dispute cannot be resolved directly, consumers may escalate the matter to the Consumer Goods and Services Ombudsman (CGSO) of South Africa:

Website: www.cgso.org.za
ShareCall: 0860 000 272

5. Intellectual Property Notice

All content on this website—including text, images, product designs, photos, graphics, logos, and branding—is the exclusive property of Mandy O (or used under license) and is protected under South African and international copyright laws. Unauthorized copying, reproduction, or distribution without prior written consent is strictly prohibited.

6. Disclaimer & Copyright

E-Commerce Platform: Hosted on Shopify Inc.